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We all need a little help sometimes, but where can you turn? Due to demand, 3D Fluff has started offering support contracts which promise to help you with virtually every area of Maxon's product range. Cinema 4D versions 6 to 8.5 are supported, including all official modules.

Support is offered via phone, email, ftp and all popular instant messaging systems. Typical requests you could make include:

"What is the best way to model and texture item X"
"Can you research and recommend a suitable computer according to a specified budget"
"If I send you a project, can you optimize it to render faster and with less RAM"
"Every time I do a certain action, something strange happens, why?"
"How do I set up the network rendering system"

Imagine you had your best friend next to you all day, and he knows virtually everything about the software you use and knows how to do almost anything with it. Essentially, this is the service we offer. A helping hand whenever you might need it, whenever you might be stuck. If you have ever found yourself coming up against a wall for a few hours then our services will prove beneficial to you; not only in the short term, but also in the long run, helping you to learn and improve.

Each month you are entitled to 5 hours of help, although more will be offered if possible. Official support hours are from 9am - 6pm GMT, however, if you do make a request after closing time you may still receive a solution to your problem later in the evening. We aim to respond and answer your queries within the hour, but please bear in mind that others may be ahead of you in the queue, or your particular problem may take some time to solve. The number of support slots available is strictly limited, so delays should be a rare occurrence.